FAQs

1. When will my order ship?

We typically process and ship all orders within 1–3 business days. You’ll receive a tracking number as soon as your package ships.

2. How long does delivery take?

Delivery times vary based on location:

• Domestic: 3–7 business days

• International: 7–21 business days

Please note that delivery times may be affected by holidays or customs delays.

3. How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our Order Tracking page.

4. What is your return policy?

You have [e.g., 14/30] days from the date of delivery to request a return. Items must be unused and in original packaging. View our full Return Policy for details.

5. Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to change or cancel it. Please email us at viskashopservice@gmail.com as soon as possible.

6. Do you offer international shipping?

Yes! We ship worldwide. International shipping costs and delivery times will be calculated at checkout.

7. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shopify Payments.

8. Is my payment information secure?

Absolutely. Our store is hosted on Shopify, which uses secure encryption (SSL) and PCI-compliant checkout systems to protect your data.

9. Do you offer discounts or promo codes?

Yes, we occasionally offer promotions. Sign up for our newsletter or follow us on social media to stay informed.

10. How can I contact you?

You can reach us via email at [your support email] or through our Contact Us page.